Privacy Policy

Thank you for using Virtual Touch Pro Computer Repair. This page states the terms and conditions under, which you may use the web site. Please read this page carefully. By accessing this Web Site you accept and agree to be bound, without limitation or qualification, by these Terms. If you do not accept any of the Terms stated here, do not use this Web Site. The Company may, in its sole discretion, modify or revise the Terms at any time by updating this web page. You are bound by any such modification or revision and should therefore visit this page periodically to review the Terms.

Virtual Touch Pro Computer Repair is committed to providing a secure environment at these web sites. We are committed to protecting your personal information, leaving you free to express yourself with your friends and family. The following is our policy regarding access to your information. Please review it. We reserve the right to periodically update the policy, so you should periodically come back and review this page.

Cancellation and Refund of Services

You may cancel the Services at any time by providing “Virtual Touch Pro” with a notice of your intent to cancel your services by sending an e-mail to support@virtualtouchpro.com. You acknowledge that the cancellation will be effective from the day e-mail is received by Virtual Touch Pro team. “Virtual Touch Pro” team will send you confirmation e-mail about your cancellation of service. If you do not receive an e-mail confirmation of your request within 5 business days please reach out to Virtual Touch Pro team at 1-800-717-6296 during business hours.

Money Back Guarantee

You are entitled to receive 100% of your money back in case we are unable to solve your computer / peripherals related issues to your satisfaction with in 24 hrs after payment is made. Please send an e-mail to support@virtualtouchpro.com stating your name, details of the plan and the reason for seeking a refund. Please allow 5 business days to process your refund. Virtual Touch Pro team will notify you by e-mail when refund is processed.

REFUND

You will receive refund or partial refund or any credits for any charges already billed to your account in proportion to the amount of time left in your subscription period. However if you are cancelling service within three months of period, you will be charged min of 3 months service and remaining money will be refunded as per number of days left in the contact. If you are cancelling our services after 3 months, you will get a refund for the number of days left in the contract. Please send an e-mail sent to support@virtualtouchpro.com for refund stating your name, details of the plan and the reason for cancelling. Please allow 5 business days to process your refund. Virtual Touch Pro team will notify you when refund is processed by e-mail. There are no refunds for incident based support after issue is resolved.

Personal Information

When you choose to register an account, or make a purchase, you may be asked to provide your name, email address, address, city, state, country, zip code, phone number and credit card number. No credit card numbers are stored on our systems, instead they are sent via secure sockets layer to authorized credit card processors for secure payment processing to provide products and services that you order.

What do we do with this information?

We use the name and email address to mail you merchandise you may purchase, and to provide you with correspondence when necessary. We use this information to verify registration and/or product offerings. We use some of the optional information to help us provide statistics to guide the company (i.e. who is visiting us and from where) so that we can better reach people and invite them to the use these sites.

What do we not do with the information?

We don’t sell your identity to any third parties. We don’t sell your information you place on our sites to any third parties.

Cookies and IP Addresses

There is additional information that can be gathered by an operating web site. One is the IP address (random numbers assigned to individual computers) of the machine you use to reach these sites. This information is used to help diagnose problems with our web sites. Your IP address may also be used to block your access to areas of these sites if we determine that you are abusing the sites resources. Another way to gather information is to use a cookie (small text file transferred from our Web site to your hard drive). Our web site uses cookies to determine if you are logged in and also to save your login information to speed up your access to the sites. Cookies do not damage files or allow anyone to access your personally identifiable information – they simply allow us to tailor information and advertisements to make your visits more enjoyable and meaningful. They also provide information to us about site usage to help us improve and update our sites. We may share aggregate (not individual) site usage statistics and demographic information with advertisers and other third parties, but this information will not include any personally identifiable information.

Privacy

You acknowledge that all Communities are public and not private communications, and that therefore others may read your communications without your knowledge. Always use caution when giving out any personally identifying information about yourself or your children in any Community. The Company does not control or endorse the content, messages or information found in any Community and, therefore, the Company specifically disclaims any liability with regard to the Communities and any actions resulting from your participation in any Community. Generally, any communication which you post to this Web Site (whether in chat rooms, discussion groups, message boards or otherwise) is considered to be non-confidential.

Indemnity

You agree to defend, indemnify, and hold harmless the Company, its officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Material (including Software) or your breach of the terms of this Agreement. The Company shall provide notice to you promptly of any such claim, suit, or proceeding and shall reasonably assist you, at your expense, in defending any such claim, suit or proceeding.

General

The Company makes no claims that the Materials are appropriate for any particular purpose or audience, or that they may be downloaded outside of the United States. Access to the Materials (including Software) may not be legal by certain persons or in certain countries. If you access the Web Site from outside of the United States, you are responsible for compliance with the laws of your jurisdiction.

This Company is headquartered in Long Beach Washington. All legal issues arising from or related to the use of the Web Site shall be construed in accordance with and determined by the laws of Washington State. By using these Web Sites, you agree that the exclusive forum for the bringing of any claims or causes of action arising out of or relating to your use of this Web Site is the United States District Court for Washington State, or if such court lacks subject matter jurisdiction, the Superior Court of the State of Washington for Pacific County. You hereby accept and submit to the jurisdiction of such court in any such proceeding or action, and irrevocably waive, to the fullest extent permitted by law, any objection which you may now or hereafter have to the laying of the venue of any such action or proceeding brought in such a court and any claim that any such action or proceeding brought in such a court has been brought in an inconvenient forum.

If any provision of this Agreement is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term. Except as expressly provided in a particular “Legal Notice” for Software or material on particular web pages, this Agreement constitutes the entire Agreement between you and the Company with respect to the use of Web Sites. Any changes to this Agreement must be made in writing, signed by an authorized representative of the Company.